As seen in many other posts here on reddit or in a google search there is a problem with the most recent config/firmware pushed to the SB8200 from Xfinity. Jul 31, 2020 · Also, each connector (in cable these are known as "F" connectors) ecah F connector has a potential to cause problems, so as few F connectors along the line as possible, and no male tofemal-to-male "splices" along the cable run between your SB200 and Comcast. Since then, the modem continuously reboots with the following error in the modem log: If Internet connection issues with the SB8200 cable modem arise, troubleshooting may resolve the issue or may provide insight as to what is causing the issue. Apr 18, 2021 · I just signed up for gigabit service and bought a new Arris SB8200 cable modem off Amazon a few days ago to use with it. Oct 18, 2021 · I had a service tech out who said that my modem was too old (it was DOCSIS 2) so I upgraded to an Arris SB8200. Feb 28, 2022 · Activated and the following day drops drops drops. 1 , Approved for Comcast Xfinity, Cox, Charter Spectrum, & more | 1 Gbps Max Internet Speed, 4 OFDM Channels Visit the ARRIS Store 4. Would be fine for first couple hours than random drops. Turn the SB8200 over with the bottom facing up to view the label. Since April, I experience outages lasting from 3 minutes to more than 30 minutes, averaging about ten per week. Mar 19, 2021 · Bottomline: If you have speed issues on 800Mbps or 1Gbps service, look for errors in the Event Log, and talk to Arris. Since then, the modem continuously reboots with the following error in the modem log: Mar 19, 2021 · Bottomline: If you have speed issues on 800Mbps or 1Gbps service, look for errors in the Event Log, and talk to Arris. DOCSIS3. Mar 2, 2021 · SB8200 Modem Speed Issues. I didn’t have any level 3 critical errors or T3 errors, but constant dynamic range errors, code 16/24. This sounds familiar. @Jlavaseur if my SB6182 wasn't working just fine I would tend to agree that there's an issue with another piece of equipment. We would like to show you a description here but the site won’t allow us. I asked for clarification regarding the d11_m_sb8200_superfast_c01. I’ve been experiencing some major speed limitations on my home network in recent weeks. Oct 29, 2022 · Thanks, everyone for the suggestions. Jun 12, 2021 · I have a system that seems to have an issue, but it isn't related to Comcast. Hi there, I'm writing in to see if someone can help me with my upload speeds on my SB8200 modem. Web Manager Access NOTE: If the SB8200 is connected to a router, it is recommended to disconnect the router and connect the SB8200 directly to a computer with an Ethernet cable. r/Comcast_Xfinity A chip A close button. Sep 2, 2021 · I decided to buy a new Arris SB8200 since it runs the latest DOCSIS 3. Apr 25, 2020 · SB8200 - Configuration Issues - Xfinity/Comcast I've had multiple engineer's out to my house - testing their equipment and mine - their Xfinity modem that is capable of running 1GB is the same modem as the SB8200 just in thier little cube tower with WiFi built in. Launch a web browser, such as Internet Explorer, Firefox, or Safari. I see that I am not the only one with an SB8200 suffering these madding disconnects. I recently saw that the SB8200 was widely available now. I have not tried to download the file for the modem again (as that requires restarting the modem), but it would be nice if Comcast could look into why that file does not seem to want to work on the modem it was setup for (which is the Arris SB8200). I purchased the MB8600 because the SB8200 was out of stock. Recently Comcast increased the theoretical maximum download speed for my plan to 1000. 1 toggles constantly to 3. I started seeing this problem with my old SB6141, and I thought it might be a defect in the modem, but since upgrading to an SB8200, the problem is the same. 4 out of 5 stars 18,936 ratings Oct 18, 2021 · I had a service tech out who said that my modem was too old (it was DOCSIS 2) so I upgraded to an Arris SB8200. Same problem. . Despite an Arris specification which is higher, Comcast's download speed rating for the SB8200 is 800. New Post - Tech Support The firmware sw bug is a known issue that neither comcast or arris seem to want to fix. I have the gigabit plan (up to 1,200mb/s) but I’m having a problem maintaining high speeds. Last Sunday you pushed a SW upgrade to the modem d11_m_sb8200_bi200_c05. Apr 20, 2021 · We have a customer owned modem the Arris SB8200A/CM8200A that worked for a few years now without any issues. Mar 21, 2021 · As seen in many other posts here on reddit or in a google search there is a problem with the most recent config/firmware pushed to the SB8200 from Xfinity. 4 4. This document provides helpful information for troubleshooting Internet connection issues with the SB8200 cable modem. I am only seeing 4 bonded upstream channels and they are all QAM. Recently, I have been having a lot of connection issues, and even when plugged directly into the modem with a CAT6 ethernet cable, I can't get higher than about 95 Mbps. DOCSIS 3. Dec 20, 2022 · I am also using an SB8200 on Comcast. Watching the modem whenever it switched to DOCSIS 3. Replaced back to 6190 did not have issues but was not getting full bandwidth I was paying for. Went back to the 8200. 0 and causes internet to become unusable. If Internet connection issues with the SB8200 cable modem arise, troubleshooting may resolve the issue or may provide insight as to what is causing the issue. SB8200 Firmware issues . View and Download Arris SURFboard SB8200 user manual online. But, since I am able to go back to my old modem with no issues, I believe that the issue lies with this modem and the problem of it being associated with another account. Long story short, the modem wouldn’t work. ARRIS (SB8200) - Cable Modem - Fast DOCSIS 3. I had some issues getting it all working, but I was eventually successful, s Mar 2, 2021 · SB8200 Modem Speed Issues. Bottomline: If you have speed issues on 800Mbps or 1Gbps service, look for errors in the Event Log, and talk to Arris. There are two separate issues. I noticed pages and streaming services not loading a few weeks ago. Since then, the modem continuously reboots with the following error in the modem log: Dec 14, 2023 · SB8200 Modem Not Achieving 100 Mbps Upload Speeds. So I purchased it and set it up. I am only getting 25 Mbps though my package calls for 100 Mbps. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. 1 that's when issues seemed to come up. Feb 25, 2020 · Arris SB6141 and SB8200 DHCP issues I'm having issues with my Arris cable modems. 1. 1, handles gigabit speeds, and is on the Xfinity approved list. Reply reply Mar 21, 2021 · As seen in many other posts here on reddit or in a google search there is a problem with the most recent config/firmware pushed to the SB8200 from Xfinity. cm. Since then, the modem continuously reboots with the following error in the modem log: Apr 20, 2021 · We have a customer owned modem the Arris SB8200A/CM8200A that worked for a few years now without any issues. So I exchanged that modem for a new SB8200 to see if it was the modem. Arris says it is Comcast. Comcast says it’s arris. Dec 14, 2023 · SB8200 Modem Not Achieving 100 Mbps Upload Speeds. I will try and Mar 19, 2021 · Bottomline: If you have speed issues on 800Mbps or 1Gbps service, look for errors in the Event Log, and talk to Arris. Since then, the modem continuously reboots with the following error in the modem log: Mar 21, 2021 · As seen in many other posts here on reddit or in a google search there is a problem with the most recent config/firmware pushed to the SB8200 from Xfinity. I recently purchased the 8200 (July) and started having issues. SURFboard SB8200 modem pdf manual download. Mar 2, 2021 · SB8200 Modem Speed Issues. Since then, the modem continuously reboots with the following error in the modem log: The downstream power levels use to be more in the 8 dBmV range and upstream more around 35 dBmV, but the 3rd tech put in a couple of splitters after I showed him Arris's documentation on acceptable levels for the SB8200 to get the upstream power up to the specified range to rule that out (same overall behavior before and after that, but the rental modem worked fine before and after). Locate the last 8 digit of the S/N. cm file Apr 20, 2021 · We have a customer owned modem the Arris SB8200A/CM8200A that worked for a few years now without any issues. Get app Get the We can help with technical issues, general service questions, upgrades & downgrades, new accounts Oct 18, 2021 · I had a service tech out who said that my modem was too old (it was DOCSIS 2) so I upgraded to an Arris SB8200. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Aug 26, 2023 · XfinityDanielB replied recommending again that I speak to Arris because he stated that Comcast only has the ability to send out a signal to automatically update the (latest) firmware, but a specific firmware cannot be selected to be pushed out. kbw zyeyr pshx krnqt gerl dgrkrz kasbfz slddvmrd qdwc osp